Money Back Guarantee

If you are not fully satisfied with a product you purchase from Hair Authority Marketplace, simply return the unused product within 30 days of receipt for a full refund, less S&H. See full details in the Shipping & Returns section below.

To complete your return, we require a receipt or proof of purchase.

Shipping & Returns Information

Shipping:

After placing your order, if you have provided us with your email address, you will receive an email to confirm that your order is being processed and prepared to ship. For your convenience, it will also include tracking information. Orders are shipped from within the United States and will arrive 3-5 business days from order date. We offer free shipping for orders of $100 or more. Please allow up to 24 hours for your order to process from the time of purchase.

Returns:

A credit will be issued for unopened and unused items if items are returned within 30 days of purchase. Outbound shipping will be deducted from the final credit.

  • No refund will be issued if products are consumed, or the box is damaged. A 20% restocking fee will apply to any returned product.
  • Customers will be responsible for return shipping unless Hair Authority Marketplace mis-ships the order.
  • Customers must use either the original box or a strong box for returns. Please do not use any kind of envelope for returns. No refund will be issued for damaged boxes.
  • Customers will be responsible for return shipping if an item is not picked up from the mailbox, if the address given was incorrect, or if USPS or UPS cannot deliver to the address.

If you wish to return a product, please email contact@hairauthority.com within 90 days of the date the product was received to receive a return authorization code. Once you have received this you may return the product to our official distributor:

Authority Market Place
27481 Monforte,
Mission Viejo, CA 92692
United States

Please note returns without a return authorization code will not be accepted. Once your return has been received, please allow 7 business days for the refund to be processed. Once it has been processed it will take between 5-7 business days to show up on your account depending on your bank.